Refund policy

RETURN & REFUND POLICY

We want you and your little one to love your CoreShift play mat.
If it isn't right for your family, here's exactly how returns work.

RETURN WINDOW

You have 15 days from the date your order is delivered to request
a return.

CONDITION REQUIREMENTS

To be eligible for a refund, the mat must be unused and in the same
condition you received it, with all original packaging included.

Because this is a product babies play on directly, we're unable to
accept or resell mats that have been used, marked, washed or
cleaned. We appreciate your understanding — it's a hygiene matter,
not a technicality.

HOW TO START A RETURN

Email support@coreshift.store before sending anything back.
Include:

- Your order number
- The reason for the return
- Photos, if the item arrived damaged or incorrect

We'll confirm your eligibility and send you return instructions.
Please don't ship anything back before contacting us, as returns
sent without prior approval can't be processed.

RETURN SHIPPING

Unless the item arrived damaged, faulty or incorrect, return
shipping is the customer's responsibility. We recommend using a
tracked service — we can't issue a refund for a return that never
reaches us.

REFUND PROCESSING

Once your return arrives and passes inspection, we process your
refund within 5 business days to your original payment method.

Depending on your bank or card issuer, it can take a few additional
days for the money to appear on your statement.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your mat arrives damaged, or you received the wrong size, email
us within 7 days of delivery with photos. We'll arrange a
replacement or a full refund at no cost to you, including return
shipping. You won't be asked to pay for our mistake.

EXCHANGES

To switch between the Small and Large mat, request a return for the
original and place a new order for the size you want. This is the
fastest way to get the right mat to you rather than waiting for a
swap to process.

ORDER CANCELLATIONS

If you need to cancel, email us as soon as possible. We can usually
cancel and refund in full if your order hasn't shipped yet. Once
it's with the carrier, it becomes a standard return.

QUESTIONS

Email support@coreshift.store and a real person will reply, usually
within one business day. Support hours are Monday to Friday,
excluding U.S. public holidays.